Return Eligibility

For eligible items, returns are accepted within 7 days of purchase. Depending on the item, you may receive store credit, an exchange, or, in rare cases, a refund to your original payment method.

To be eligible:

• The item must be unused, in new condition, and original packaging with all tags or labels intact.
• A receipt or proof of purchase is required.
• A return must be initiated by emailing hello@siela.art within the 3-day window.

Non-Returnable Items

The following items are not eligible for return or refund:

• Gift cards
• Digital/downloadable products
• Perishable goods (e.g., flowers or food)
• Custom-made, commissioned, or personalized artwork
• Personal care, intimate, or sanitary products
• Flammable or hazardous items
• Items marked as “final sale” or discounted
• Used items or items returned after the 3-day window

Classes, Workshops, & Memberships

We understand that life happens, and while we aim to accommodate, we also must honor the time and resources committed to planning our creative programs.

• Refunds are available only if requested within 24 hours of purchase before any part of the class, workshop, or membership has been used.
• After that time, all purchases are considered non-refundable.
• Exceptions may be made for serious, unforeseen events such as medical emergencies, family loss, or other documented life-altering circumstances. These will be reviewed on a case-by-case basis with empathy and discretion.

Return Address

To ensure smooth processing, your return approval email will provide the return shipping address.

• Items fulfilled via third-party or dropshipping partners must be returned to their respective return addresses, which differ from our studio’s.
• Items created or shipped directly by Siela Art Studio will be returned to our physical Lemont studio address, which will be provided by email.

Please do not send returns to the address on the package label unless directed by our support team.

Return Process

1. Email hello@siela.art with your Order Number and reason for return.
2. Our team will confirm your return eligibility and provide the correct return address.
3. You are responsible for all return shipping costs.
4. Use a trackable shipping method and retain proof of shipment, especially for higher-value items.

Refunds & Store Credit

Once we receive and inspect your returned item:

• If approved, you’ll receive either store credit or a refund using your original payment method (depending on the item).
• Refunds are typically processed within 14 days of receiving your return.

No refund will be issued if your return is rejected due to damage, signs of use, or missing parts that are not due to our error.

Late or Missing Refunds

If you’re expecting a refund and haven’t received it:

1. Recheck your bank or payment account.
2. Contact your credit card company – refunds may take several business days to appear.
3. Contact your bank for additional delays.

Still need help? Reach out to us at hello@siela.art, and we’ll assist you.

Exchanges

We replace items only if they are defective or damaged. To request an exchange, please contact us using your order number and a description of the issue. Exchange approval and a return address will be provided via email.

Gifts

If your item was a gift shipped directly to you, you may be eligible for store credit. If the gift was ordered by someone else and shipped to them first, the refund will go to the original purchaser.

Policy References

For further details on your rights and our terms, please review the following:

• Privacy Policy
• Terms & Conditions
• Cookies Policy
• Acceptable Use Policy

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Still have questions?
Our team is here to help. Please email us at hello@siela.art.